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NPS can be a waste of time if not used properly

  What is the NPS? The Net Promotor Score is a measure of the number of promoters of your product. It is a very simple matrix that tells you how your product is perceived overall by end users — it is the overarching feedback, the north star of any product. In a single number, it tells you whether your product’s consumers are promoters or distractors. Why NPS? Simple for the user It’s just a one-line question: “How likely would you recommend [the product, service, or brand] to a friend or colleague? The user has to give his feedback in the form of a rating on an 11-point scale from 0–10. That’s it One line question and 1 tap to answer, simple and easy. General feedback The NPS provides general feedback on the product as the question is very generic An example of the Google Pay NPS would be to include the UX of the product Ease of payment Ease of dealing with service refusals/errors Security of payment Benchmarking against competitor NPS helps benchmark your product against direct co...
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3 pitfalls to avoid while doing competitor benchmarking

Competition benchmarking is a highly abused term in product management. All product managers do it whenever they are adding new features to an existing product, or creating a product from scratch. The Internet is filled with many such frameworks, excel sheets, etc. You can use any framework to start with, But here I am going to talk about three pitfalls to look for while doing competitor benchmarking. 1: Your competitor might be doing A/B testing While benchmarking your product features against any competitor always keep in mind that competitor is also evolving their features by doing A/B testing and you may get confused by their feature variations. The best way is to avoid cosmetic features like the position of a button, the color of CTA, etc. because all these things are optimized for each product post-launch in an iterative process once core features are benchmarked. 2: Old design does not mean a non-functional design. Amazon is having a similar UI design for check out the page for ...

You cant create a great product without these 8 matrices

   Unsplash airfocus Data and matrices are the eyes and ears of a product manager. here is the list of matrices that a product manager should have an eye upon. For better understanding, I have categorized them into two groups product is all about user acquisition, and once the user is on-boarded their engagement. User Acquisition User acquisition cost (UAC): This metric measures the money spent on acquiring new users. It is calculated by dividing the total cost of user acquisition (including advertising, promotions, and other marketing expenses) by the number of new users acquired. For example, if a company spends $10,000 on marketing and acquires 1,000 new users, the UAC is $10 per user. A Product Manager can use this metric to assess the effectiveness and efficiency of user acquisition strategies and optimize their marketing budget accordingly. Rating and review score on app stores: This metric measures the average rating and review score of an app on app stores such as Appl...

Case study: “Be Real” a no-filter social media app

A few months back I got a chance to explore an app called BeReal. It was a very fulfilling minimalistic designed app to share photos with friends. The more I explored it the more I was surprised at how they created an authentic social media experience in an age of filters and curation. What is this app all about, their business model, and what impact on competitors What is Be Real? It is a social photo-sharing app launched in 2021 and raised $60 mn series B funding in May 2022. Let's go through some data points to understand Be Real in more detail Downloads till Oct 2022 — — — — — — — — — — — — 67.2 mn DAU In Oct 2022 — — — — — — — — — — — — — — — — 20 mn Play store rating — — — — — — — — — — — — — — — — -4.6/5 It caused a ripple across social media, so much so that Instagram launched a clone called “Dual” and TikTok launched “Now” to get back gen Z users. Product concept a blue ocean strategy Around 2020 -21, when social media was bleeding red with several payers fighting furiousl...

Can TikTok beat Meta with these 3 strategies

In 2023 it is hard to find someone who does not know TikTok. Today we are going to discuss how an app born only in 2017 started dominating the app business market of the entire world. How are decades-old businesses forced to revamp their strategies? Let us talk about numbers first. Downloads have increased from 126 Mn   in 2017 to 3500 Mn  in 2022 Growth by a multiple of 27 in 5 years       MAU (Monthly active users) is an important matrix  to measure the engagement level of the app  increased from 133 Mn in 2018 to 1466 Mn  a growth of 11 times       Not only the downloads and user engagement  matrices are increasing but the revenue earned  also increased from 150 bn$ in 2018 to 9410 bn $  in 2022 . Growth by a multiple of 62…. wahoo                              It is an exce...

Product management- the art and science of decision making

  A simple task of user authentication can be quite daunting not in terms of designing and development but in terms of choosing the best way for the product It depends on the stage of the product we are in and also on the type of product Let me try to put my point as a conversation among various stakeholders. Product — — — — - ----product manager  Marketing — — — — ---Marketing team Quality — — — — — —Quality assurance team (testing team) Random — — — — — --Random guy  Tech — — — — — — — Tech team  Product: Guys let's have a short meeting to discuss the new feature we are going to have in our upcoming sprints “user authentication and login”. I am open to suggestions. Marketing: we need to authenticate the user using the conventional method of email and password, we would get the user's email id and I would bug them later if they stop using our product😁 Tech: easy peasy Product: but for that, we have so many steps, I guess we are going to lose users there, dau wou...

5 major mistake product managers make

    Here I am going to discuss the 5 most popular mistakes almost all product manager commits in their career. Most of these mistakes are done unintentionally. Product managers are aware of the majority of these pitfalls but still, they fall into them primarily because of some biases they developed along their career,  maybe they assumed something which blind-sighted them. It is suggested that when you are aware that your assumptions could be wrong then note down assumptions at some place and keep challenging them whenever there is a  new development. I can keep discussing this but let us start with 5 common mistakes. I would also try to give an appropriate example to conclude home 1: Failing to define the target audience This is a common mistake made by many product managers, especially those who are new to the role. Without a clear understanding of whom the product is intended for, it's difficult to make informed decisions about product features, pricing, and marke...