What is the NPS? The Net Promotor Score is a measure of the number of promoters of your product. It is a very simple matrix that tells you how your product is perceived overall by end users — it is the overarching feedback, the north star of any product. In a single number, it tells you whether your product’s consumers are promoters or distractors. Why NPS? Simple for the user It’s just a one-line question: “How likely would you recommend [the product, service, or brand] to a friend or colleague? The user has to give his feedback in the form of a rating on an 11-point scale from 0–10. That’s it One line question and 1 tap to answer, simple and easy. General feedback The NPS provides general feedback on the product as the question is very generic An example of the Google Pay NPS would be to include the UX of the product Ease of payment Ease of dealing with service refusals/errors Security of payment Benchmarking against competitor NPS helps benchmark your product against direct co...
Competition benchmarking is a highly abused term in product management. All product managers do it whenever they are adding new features to an existing product, or creating a product from scratch. The Internet is filled with many such frameworks, excel sheets, etc. You can use any framework to start with, But here I am going to talk about three pitfalls to look for while doing competitor benchmarking. 1: Your competitor might be doing A/B testing While benchmarking your product features against any competitor always keep in mind that competitor is also evolving their features by doing A/B testing and you may get confused by their feature variations. The best way is to avoid cosmetic features like the position of a button, the color of CTA, etc. because all these things are optimized for each product post-launch in an iterative process once core features are benchmarked. 2: Old design does not mean a non-functional design. Amazon is having a similar UI design for check out the page for ...